Our Commitment
At ShopFeed, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which you may request a refund and how to do so.
We encourage all new users to explore the Service features before subscribing.
30-Day Money-Back Guarantee
New Subscribers: Full refund within 30 days of your first payment, no questions asked.
2.1 Eligibility Requirements
- Request must be made within 30 days of your first subscription payment
- Applies only to first-time subscribers
- Account must not have violated our Terms of Service
- No excessive or abusive use of the Service
2.2 How to Request
- 1Email us at refunds@cloudsyncholdings.com or support@cloudsyncholdings.com
- 2Include your account email and subscription details
- 3State '30-Day Refund Request' in the subject line
- 4We will process your request within 5-7 business days
2.3 Refund Processing
Once approved:
- Refunds are issued to the original payment method
- Processing time: 5-10 business days
- Your subscription will be cancelled immediately
- Access to the Service ends upon refund approval
Subsequent Renewals
After the First 30 Days: Subscription renewals are generally non-refundable. However, we may offer refunds at our discretion in exceptional circumstances.
Service Outages
Extended downtime (pro-rated refund)
Billing Errors
Duplicate or incorrect charges
Feature Removal
Significant features removed
Technical Issues
Critical bugs preventing use
Non-Refundable Situations
Change of Mind
- Requests after 30-day period due to change of mind
- Failure to use the Service or cancel before renewal
- Dissatisfaction with AI-generated content quality
Policy Violations
- Account suspension for violating Terms of Service
- Abusive, fraudulent, or excessive use
- Chargebacks or payment disputes
Cancellation vs. Refund
Cancellation
- Access until end of billing period
- No future charges
- Cancel anytime in dashboard
Refund
- Immediate cancellation
- Access revoked upon approval
- Payment returned to original method
Billing Errors and Disputes
Duplicate Charges
Contact billing@cloudsyncholdings.com immediately. Confirmed duplicates refunded within 5-7 business days.
Unauthorized Charges
Report immediately, change your password, and we'll investigate and refund confirmed unauthorized charges.
Please contact us before initiating a chargeback. Chargebacks result in immediate account suspension and may incur additional fees.
How to Request a Refund
Contact Methods
Processing Timeline
Special Circumstances
Force Majeure
In events beyond our control, we may suspend the Service without refunds but will extend subscription periods to compensate.
Service Discontinuation
If ShopFeed discontinues, we provide 90 days notice, pro-rated refunds for unused portions, and data export tools.
Legal Requirements
This policy does not limit any statutory rights you may have under local consumer protection laws.
Contact Us
Summary
- 30-day money-back guarantee — Full refund for new subscribers
- Pro-rated refunds — For service outages or technical issues
- Cancel anytime — No long-term contracts
- Fast processing — Refunds processed within 5-10 business days
This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy.