Introduction
ShopFeed (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
This policy applies to all users of ShopFeed. By using our Service, you consent to the data practices described in this policy.
Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password
- Payment Information: Billing details processed through Lemon Squeezy
- Profile Information: Company name, brand assets, brand voice preferences
- Content: Text, images, and other content you create or upload
- Communications: Messages you send to our support team
2.2 Information We Collect Automatically
- Usage Data: Features used, content generated, time spent, interactions
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, actions taken, errors encountered
- Cookies and Tracking: Session cookies, authentication tokens, analytics data
2.3 Information from Third Parties
- Social Media Platforms: Authentication tokens and basic account info when you connect Instagram, Facebook, Twitter/X
- Payment Processor: Transaction data from Lemon Squeezy to manage subscriptions
- AI Providers: Content requests sent to AI models (OpenRouter, Google, OpenAI) for generation
How We Use Your Information
Provide the Service
- Create and manage accounts
- Generate AI-powered content
- Publish to social media
- Process payments
- Track usage quotas
Improve & Optimize
- Analyze usage patterns
- Optimize AI models
- Debug and fix issues
- Conduct R&D
Communicate
- Service announcements
- Support responses
- Billing notifications
- Important changes
Security & Compliance
- Detect fraud & abuse
- Enforce ToS
- Legal compliance
- Protect rights
Data Security
We implement industry-standard security measures to protect your information:
Encryption
Data encrypted in transit (TLS/SSL) and at rest
Access Controls
Strict access controls limit who can view your data
Authentication
Secure password hashing and session management
Monitoring
Continuous monitoring for security threats
Regular Audits
Periodic security assessments and updates
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide the Service:
Account Data
Retained while your account is active
Content
Retained until you delete it or close your account
Usage Data
Retained for up to 24 months for analytics
Billing Records
Retained for tax and legal compliance
After account closure, we may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention).
Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 General Rights
🇪🇺 7.2 GDPR Rights (EU/EEA/UK Users)
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
- Right to object to automated decision-making
🇺🇸 7.3 CCPA Rights (California Users)
- Right to know what personal information we collect
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your rights
7.4 How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@cloudsyncholdings.com. We will respond within 30 days.
- Update account info in Settings
- Delete content through the Service
- Unsubscribe from marketing emails
- Close account via billing dashboard
Third-Party Links
Our Service may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.
Children's Privacy
ShopFeed is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us immediately at privacy@cloudsyncholdings.com, and we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
We ensure appropriate safeguards are in place:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions for transfers to certain countries
- Privacy Shield certification (where applicable)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
- Displaying a prominent notice in the Service
Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
This Privacy Policy is effective as of the date stated at the top and applies to all users of ShopFeed.